Politica de reembolso

Delivery / Refund Policy


Delivery of digital files
Our digital resources are delivered instantly upon purchase. The customer receives a secure download link automatically from our system.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@upbility.eu.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@upbility.eu and send your item to: 81-83 Grivas Digenis Avenue NICOSIA CY 1090.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 81-83 Grivas Digenis Avenue NICOSIA CY 1090

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Noticias y actualizaciones

Recursos electrónicos para terapeutas: ¡a tan sólo un solo clic!

- Nuestros libros electrónicos son respetuosos con el medioambiente, ya que están estructurados para que sólo haya que imprimir una parte. Los estudios indican que estos libros pueden ayudar a reducir los costes de material en torno a un 30 %.

- Los libros electrónicos se pueden obtener en cualquier momento y lugar, y con distintos tipos de dispositivo. Todo el proceso de compra está totalmente automatizado y los representantes de Upbility están a tu disposición todos los días para ayudarte. Además, los libros electrónicos hacen que te resulte más fácil llevártelos adonde quieras y guardarlos en tus dispositivos electrónicos.

- Nuestros libros electrónicos son sumamente flexibles, ya que están compuestos por hojas de trabajo concebidas para imprimirlas tantas veces como necesites, hasta que los alumnos puedan pasar al siguiente nivel.

Noticias y actualizaciones